Refund policy

Last updated: September 19, 2026

Thank you for shopping with DEYLO. We want you to love what you ordered — if something isn't right, here's how returns and refunds work.

Return Window

You have 30 days from the date your order is delivered to request a return. To be eligible, items must be unused, unworn, unwashed, and in the same condition you received them, with all original tags and packaging attached.

How to Start a Return

To start a return, please contact us through our Contact page with your order number and the item(s) you'd like to return. We'll confirm your return and provide instructions on where to send your package.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, you'll be automatically refunded to your original payment method within 5-10 business days. Please remember it can take some additional time for your bank or credit card company to process and post the refund.

Exchanges

If you'd like a different size or color, the fastest way is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Damaged or Incorrect Items

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and resolve it as quickly as possible.